Terms & Conditions

Last Updated: 21

Welcome to Joanne Lee Website (“Company,” “we,” “our,” or “us”). By accessing or using our website, purchasing our products or services, booking a coaching session, attending a retreat, joining a program, or engaging with any offering, you (“Client,” “User,” “you,” or “your”) agree to be bound by the following Terms & Conditions.

If you do not agree with these terms, please do not use this website or purchase our services.

Use of Website

This website is intended for lawful use only. You agree not to use the website in any way that may cause damage, interfere with operations, or violate local, national, or international laws.

Eligibility

By using this website or making a purchase, you confirm that you:

Are at least 18 years old

Are legally capable of entering a binding contract

Understand and accept these Terms & Conditions

Services & Products Covered

These Terms apply to all offerings including but not limited to:

1:1 Coaching (virtual or in-person)

Group coaching

Programs, courses, and memberships

Retreats and workshops

Digital products and supplements

Events and sessions

Subscription or recurring services

Payment Terms

All payments must be made in full at the time of purchase unless otherwise stated.

By submitting payment, you authorize the business to charge the payment method provided for all purchased products or services.

Refund & Cancellation Policy — ALL SALES FINAL

All purchases are non-refundable and non-transferable.

This applies to:

Coaching sessions

Courses & programs

Digital products

Retreats or events

Memberships

Deposits or partial payments

Subscription services

Paid call packages

No exceptions will be made for illness, travel changes, scheduling conflicts, personal circumstances, lack of participation, or perceived value.

Chargebacks or payment disputes will be considered breach of agreement and may result in legal action.

Coaching Sessions & Scheduling

Coaching sessions must be scheduled within the timeframe communicated at purchase. If a session is missed, cancelled late, or unattended, the session is forfeited with no refund.

Rescheduling rules:

Clients may reschedule online if within the allowed notice window

Missed sessions are not replaced or refunded

The Company reserves the right to reschedule if necessary.

Retreats, Events & In-Person Services

Retreat payments are final and non-refundable.

Client understands they are responsible for:

Travel

Transportation

Accommodation (unless included)

Personal health and safety

The Company is not responsible for changes caused by weather, transportation, illness, or any external circumstances.

Coaching Disclaimer — No Guarantees

Client understands and agrees that coaching:

Is not therapy, counseling, medical treatment, or legal advice

Does not guarantee results

Is based on effort, commitment, and personal factors

Client acknowledges they are responsible for their own decisions and outcomes.

Mental, Emotional & Physical Well-Being

Client agrees to seek professional support where needed.

The Company does not diagnose, treat, or cure any physical or mental condition.

If at any point the Company believes the Client requires medical or psychological care, services may be postponed or discontinued for safety reasons.

Confidentiality

All personal information shared during sessions will remain confidential except:

With written consent

As required by law

In cases of risk or harm

Client agrees not to record, publish, or distribute coaching content without permission.

Intellectual Property

All content, course material, videos, downloads, worksheets, emails, branding, and written or visual material are the property of Joanne Lee.

Client may not reproduce, share, sell, publish, or distribute any material.

Unauthorized use may result in legal action.

Personal Conduct

Client agrees to:

Communicate respectfully

Engage in sessions responsibly

Maintain appropriate boundaries

The Company may remove clients from programs or sessions for disruptive or inappropriate behavior — without refund.

Technology Requirements

Client is responsible for:

Internet connection

Computer or device

Access to email and links

The Company is not responsible for failure to access services due to technical issues.

No Liability

Client agrees that the Company is not responsible for:

Emotional or psychological response

Business or financial decisions

Injury, illness, or loss

Travel-related issues

Technology issues

Personal or professional outcomes

To the fullest extent allowed by law, the Company disclaims all liability for damages, losses, or claims.

Indemnity

Client agrees to indemnify and hold harmless the Company and its staff from any claims, liabilities, or damages arising from participation or use of services.

Website Content & Accuracy

Information on the website is provided for general guidance only. The Company does not guarantee completeness, accuracy, or timeliness and may change content at any time.